This policy applies to SSH Tunnel Manager Premium and any other paid product sold on blaj.pl by BLAJ Adam Maciejak. The Free plan costs nothing, so there is nothing to refund.
14-day money-back guarantee
If Premium is not right for you, you can ask for a full refund within 14 days of the payment. You do not have to give a reason. This applies to the first purchase and to every yearly renewal.
How to ask for a refund
- Reply to your Paddle receipt email, or find your order at paddle.net and ask for a refund there.
- Or write to us at [email protected] with the email address you used to buy and, if you have it, the order number.
How refunds are paid
Our orders are processed by Paddle.com, our Merchant of Record, so refunds are paid by Paddle to the payment method you used. Paddle usually processes a refund within a few business days. Depending on your bank, it can take up to 10 business days to appear on your statement.
After a refund, your Premium subscription ends and the Software goes back to the limits of the Free plan.
Cancelling instead of a refund
If you only want to stop the next renewal, you can cancel at any time. Premium then stays active until the end of the period you have paid for. See section 4 of the Terms and Conditions.
After 14 days
After 14 days we do not normally give refunds. If something went wrong, for example you were charged twice or the Software does not work on your system, write to us and we will find a fair solution.
This policy does not limit the rights you have as a consumer under the law of your country, including the rights you have under European Union consumer law.